Lead customer success initiatives at Yotpo as a Customer Success Enablement Lead. Focus on developing core skills that facilitate customer engagement in a hybrid work environment.
As the CS Enablement Manager, you will work closely with global teams to enhance the customer journey. Your expertise in designing impactful enablement programs will be crucial for ensuring Customer Success Managers can drive retention and uncover growth opportunities. This role demands a data-driven mindset to align training with business outcomes.
Key Responsibilities:
• Master Yotpo’s products and demonstrate value to customers
• Collaborate with CS leadership to identify and address gaps
• Create and implement continuous enablement programs
• Evolve resources including playbooks and guidance documents
• Drive measurable impact through data insights and coaching
Requirements:
• 3–5 years in Customer Success or similar roles
• Familiarity with industry-standard success methodol...