Elevate IT service quality at CMHC as a Bilingual Senior Specialist in IT Operations Monitoring & Service Insights. This hybrid full-time role emphasizes critical incident management and monitoring processes.
You will be part of a collaborative team in Ottawa or Montreal, tasked with improving incident response and enhancing operational performance. With over seven years of hands-on experience in IT Operations, you will utilize enterprise monitoring tools to manage incidents and service health effectively, ensuring a seamless experience for users.
Key Responsibilities:
• Monitor IT infrastructure and application health
• Respond rapidly to incidents with accurate validation
• Review incident trends and service performance metrics
• Provide insights for proactive service management
• Ensure reporting accuracy in ServiceNow
Requirements:
• 7 years of relevant IT Operations experience
• ITIL Foundation certification is mandatory
• Extensive experience with...