THE ROLE

Reporting to the HRSSC Manager for LATAM, Spain, and Portugal, the HR Operations Lead is responsible for leading Tier 1 and Tier 2 HR Specialist teams, ensuring operational excellence, SLA compliance, and continuous improvement of the employee experience.

Key Responsibilities

General

• Lead, develop, and coordinate Tier 1 and Tier 2 teams.
• Manage operational KPIs, SLAs, and SSC performance metrics.
• Act as an escalation point for complex cases and exceptions.
• Ensure proper end-to-end execution of processes in Workday and ServiceNow requests.
• Manage relationships with internal clients and regional HR stakeholders.
• Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.

HR Operations Focus

• Oversee Workday transactions related to HR operations, including job changes, employee data updates, and position management.
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