Position Summary

This position reports to the Director of Call Center Operations and is responsible for training, motivating, developing, and encouraging Hotel Reservation Supervisors and Sales Agents to achieve monthly revenue goals & room night budgets. The role will require constant contact with both internal and external clients. Excellent communication skills are required as the Contact Center is a fast‑paced, sales environment. The role will primarily focus on the development, success & strategy of our reservation department to be a best‑in‑class operation. The right fit will have the ability to easily understand the needs of employees and teach them how to pitch options, create urgency and close sales. The Hotels Reservation Manager will be responsible for the overall sales performance for both the Las Vegas and Guadalajara sales offices.

• Manages the day‑to‑day operations of the Hotel/Sa...