•Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors' local community members
•Make sure the hotel delivers the highest level of guest satisfaction through memorable guest experiences, personalized services and amenities
•Drive operations, through training, SOP and processes and be an ambassador of the brand ensuring compliance and improvement in guest satisfaction goals
**People**
•Direct Operations Team everyday activities, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance