Lead operations at Johnston Canyon Resort as a Hotel Manager in Banff, Alberta. Drive guest satisfaction, oversee staff, and manage budgets while providing quality accommodations and services.
This full-time, permanent position involves developing policies, recruiting staff, and implementing marketing activities. You will also conduct performance reviews, address guest concerns, and oversee maintenance activities to ensure a seamless experience. Your interpersonal skills and flexibility will be key in promoting a guest-focused environment.
Key Responsibilities:
• Develop and implement daily operation policies
• Recruit, hire, and train staff members
• Prepare budgets and track revenues and expenses
• Negotiate client agreements for facility usage
• Address and resolve customer complaints
Requirements:
• Experience in hotel management or equivalent
• Proficient in MS Office and CRS software
• Strong organizational and interpersonal skills
• Ability to...