Lead a meaningful hospitality experience as Front Office Manager at Hotel Willo, focusing on guest service and team culture in our unique social enterprise hotel.
In the Front Office Manager position, you'll be responsible for leading daily operations and ensuring exceptional guest service at our 220-room hotel. This entails managing reservations, guest relations, and actively supporting the team to create a welcoming atmosphere. Your leadership will significantly impact our mission to invest in community programs.
Key Responsibilities:
• Oversee front office functions for guest satisfaction
• Implement effective guest concern resolutions
• Schedule staff based on occupancy forecasts
• Lead recruitment and training initiatives
• Monitor financial performance and support budget planning
Requirements:
• 3-5+ years in hotel front office management
• Comprehensive knowledge of hotel operational systems
• Strong organizational and leadership skills
• Team...