Job Overview

Reporting to the Manager, Experience, serviceQ, as the Homeowner Experience Specialist you focus on creating a positive and stress-free homeowner possession process. You will manage pre-possession walkthroughs and possessions, ensuring all noted issues are resolved or documented during both appointments, and actively supporting homeowner education through the creation of self‑help content for digital platforms. By prioritizing communication and transparency, the Homeowner Experience Specialist ensures that homeowners are well‑prepared to care for their new investment.

Your day-to-day responsibilities will include:

• Providing excellent customer service to effectively resolve homeowner experience issues.


• Leading comprehensive orientation appointments with homeowners, reviewing identified deficiencies and accurately documenting them for communication with the construction team. Ensuring homeowners...