Major Accountabilities
Support the team in the operational conversion of P&O; strategic objectives.
Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.
Support the identification and planning of services P&O Services will provide.
Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
Perform user administration tasks (e.g. access management).
Track service requests and troubleshoot – analyze error messages and questions.
Support periodic cost and efficiency analyses to support productivity objectives.
Support personnel cost budgeting process and control.
Support evaluation of the services/ processes/ continu...