Join OCS UK as a Helpdesk and Admin Team Leader at the Southbank Centre, London. Oversee help desk operations, ensure communication, and drive service excellence every day.
This role involves managing a proactive help desk team with oversight of communications and task logging. Key responsibilities include allocating work to engineers, monitoring task resolutions, and ensuring compliance with operational KPIs. Your leadership will be crucial in providing high-performance service at the iconic Southbank Centre, contributing to a creative cultural hub.
Key Responsibilities:
• Lead communications with Helpdesk team via multiple channels
• Log reactive tasks on the CAFM system effectively
• Allocate tasks for engineers and sub-contractors accurately
• Produce regular reports on Helpdesk performance
• Ensure compliance with operational KPIs and standards
Requirements:
• Understanding of M&E systems and soft services principles
• Proven experience in increasing ...