We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

Location: Guadalajara, Jalisco, Mexico.

• Availability to work 22.5 hours per week
• Interest in working mornings
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

• General L1 support for hardware and MS Office packages
• Answer technical support calls providing and escalating to other support groups
• Document troubleshoo...