Enhance your skills as a Help Desk Specialist with L3 Support in Calgary. This role emphasizes client-focused service and advanced troubleshooting in a fast-paced government environment.
As an L3 Service Desk Contractor at a government agency, you will provide crucial onsite support for a diverse user base over a 12-month term. This position requires senior-level service desk experience, covering everything from workstation issues to management of enterprise applications. Candidates need to demonstrate strong hands-on troubleshooting capabilities and effective communication to non-technical users.
Key Responsibilities:
• Provide comprehensive support in a high-volume service desk
• Troubleshoot issues with hardware and enterprise applications
• Ensure tickets are resolved promptly and document findings
• Assist VIP and time-sensitive users with professionalism
• Collaborate effectively within the support team
Requirements:
• CompTIA A+ certification or equiva...