NRT’s solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point, the Help Desk Associate key responsibilities are as follows:
Core Competencies
Problem Solving
Responsibilities
Diagnosing basic IT and computer system and network issues; hardware, software, networking, desktop, VPN and operator problems.
Installation, configuration, and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls.
Install, remove, test and configure PC operating systems, software and hardware.
Answer technical support phone calls, open support tickets and address those client requests.
Resolve, escalated and provide status updates to internal team mem...