Objective

We are looking for a hands‑on Helpdesk & Systems Administrator to support day‑to‑day IT operations while helping evolve our infrastructure. This role bridges frontline helpdesk support and core systems administration, with responsibility for advanced end‑user support, endpoint management, and system administration tasks.

This position is ideal for someone who enjoys working closely with users and systems, and who wants to grow beyond traditional helpdesk responsibilities into infrastructure ownership and continuous improvement.

Responsibilities

• End User & Operational Support
• Provide Tier 2 / Tier 3 support for escalated end user issues
• Own, design and evolve ITSM ticketing system
• Act as backup for Tier 1 helpdesk, executing support when primary resources are unavailable
• Own complex endpoint, OS, and application issues
• Maintain end-to‑end ownership of tickets once assigned
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