Enhance customer relationships at HelloFresh by becoming an Associate Manager in CRM. Drive retention and reduce churn through strategic email marketing and effective data management.
As part of HelloFresh's CRM team, your role will focus on improving customer experiences through innovative marketing strategies and data utilization. You will oversee the creation of customer communications across channels—including email and SMS—while leveraging your experience in Salesforce Marketing Cloud. Strong project management and analytical skills are essential to realize optimal results in customer engagement.
Key Responsibilities: • Manage customer communications across app, email, and SMS • Build and enhance customer journeys within marketing platforms • Utilize data-driven strategies to improve CRM programs • Coordinate with teams to monitor campaign effectiveness • Ensure quality assurance across all communications