Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

What You’ll Be Doing

The Quality & Risk Coordinator is the first point of contact for quality and risk related matters within the organization and responds to inquiries and complaints from internal and external stakeholders.

• Monitors patient relations (client feedback and complaints), liaising with the appropriate manager, and documenting, monitoring, and closing complaints in accordance with organizational policy and legislative requirements
• Maintain legislation compliance activities by facilitating the review of existing policies
• Identify new policies maintain compliance to relevant legislation
• Support the monitoring of operational compliance with policy
• Maintain poli...