This role is a member of the Market Area Americas Networks Leadership team reporting directly to the Head of Networks Americas and is based in Toronto, Ontario.
In this role you will:
Be fully accountable for the fulfillment of all contractual obligations toward your customer(s). This includes but is not limited to new product introduction, supply, network rollout, network planning and optimization, and customer support
Collaborate with the domain matrixed Service Lines to fulfill customer obligations and to drive quality and cost improvements that enhance shareholder value
Identify and drive opportunities to accelerate the adoption of automation and AI for your service delivery
Collaborate with the customer unit to drive profitable growth through new business and add‑on sales; act as the CFR function in the Ericsson Core3
Effectively manage changes to scope within existing contracts