Customer Services operations across multiple countries in Latam
Multinational company operating in the healthcare/diagnostics sector
About Our Client
Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact.
Job Description
Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability.
Define and execute the services strategy aligned with overall business objectives.
Ensure operational excellence, customer satisfaction, team engagement, and financial results.
Manage KPIs, budgeting, forecasting, and operational performance.
Lead transformation, continuous improvement, and organizational optimization initiatives.