Lead Geely Auto's aftersales operations across Canada, enhancing customer experience with the premium touch. Oversee parts logistics, warranty management, and technical support for optimal service delivery.
As the Head of Aftersales, you'll drive the full spectrum of aftersales initiatives in Canada. This high-visibility role involves optimizing parts inventory, implementing technical support systems, and managing warranty claims to help elevate customer satisfaction. You'll need to foster a robust service network that aligns with Geely Autos' standards while leading a dedicated team focused on continuous improvement.
Key Responsibilities: • Manage parts logistics and inventory levels at Regional Distribution Centers • Lead and design a regional technical support framework • Oversee warranty claim processes for dealers across Canada • Monitor quality trends and drive improvement initiatives • Develop comprehensive training programs for aftersales staff