Become the Hands-On Help Desk Leader who drives IT service excellence in a supportive, in-office setting, focusing on both operations and user support for Level 1 & 2 issues.
In this hands-on leadership position, your role is crucial for coordinating daily help desk activities while ensuring high standards in service delivery. With over 3 years in IT support, you will facilitate the coaching of team members, manage ticket systems, and identify process enhancements. Your proactive approach will help create a high-performing help desk team that responds effectively to user needs.
Key Responsibilities: • Lead daily operations and ensure effective ticket resolution • Provide direct hands-on support for user issues • Mentor help desk staff to boost their effectiveness • Assess and enhance service quality and responsiveness • Develop improved processes and documentation standards