Guest Services Supervisor (Latin America)

Latin America

What This Role Is About

As a Guest Services Supervisor, you will lead and oversee a dynamic team dedicated to providing exceptional service to guests and property owners. You will ensure prompt and efficient handling of inquiries and solutions, maintaining high standards of guest satisfaction.

Your Main Responsibilities

• Team Leadership: Supervise and mentor guest services team members, setting clear expectations and holding them accountable for performance and responsiveness.
• Inquiry Management: Oversee the sorting and prioritization of guest and owner communications, ensuring prompt escalation of emergency issues and efficient resolution of routine matters.
• Operational Oversight: Record and communicate shift activities in detail to ensure seamless transitions between team members. Analyze operational data to identify trends, gaps, and opportunities.
• Gu...