Lead guest services as a Guest Services Supervisor at Fairmont Chateau Lake Louise, specializing in luxurious accommodations. Manage Fairmont Gold and ensure exceptional guest experiences.
In this permanent role, you will oversee front desk and room services, striving for luxury hospitality excellence. Your responsibilities include enforcing service standards, managing guest profiles, and collaborating with staff to maximize opportunities for upselling. Prepare to enhance the stay of every guest visiting our exclusive floor.
Key Responsibilities:
• Provide friendly and professional service at all times
• Maintain Fairmont Gold operational standards
• Anticipate guest requirements from reservations
• Work alongside Front Office for upsell revenue generation
• Address and resolve any guest issues effectively
Requirements:
• Experience in guest services is mandatory
• Proficiency in Property Management Systems required
• Strong skills in Microsoft Windows ...