This position is responsible for ensuring that our guest experience is aligned with the high standards of our brand. It also includes leadership, hotel administrative duties, and staff development.
Responsibilities
Greeting and check-in incoming guests.
Ensure warm and friendly arrival and departure for guests.
Process reservations and guest inquiries.
Inform incoming guests of property information and local attractions.
Handle guest complaints, comments, and observations to ensure guest satisfaction.
Maintain team communications related to current changes, policy updates, or concerns.
Facilitate guests requests with other departments accordingly.
Answer property switchboard and process inquiries and requests.