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Guest Services Agent

Hospitality Full Benefits Career Growth
Company

Anantara

Location

Zambia, Zambia

Posted

March 01, 2026

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About This Opportunity

Job Description

We are looking for an enthusiastic and professional Guest Service Agent at Anantara Kafue River Tented Camp. The responsibilities include:

  • Welcome and check in guests with a warm, friendly demeanour, ensuring a positive first impression of our hotel
  • Process guest check-ins and check-outs efficiently, handling payments and resolving any billing queries
  • Communicate professionally with guests, colleagues, and other departments, both verbally and in writing
  • Make and manage bookings for rooms, restaurants, and other hotel facilities
  • Provide comprehensive information about hotel services, local attractions, and transport options
  • Assist guests during their stay, addressing queries and resolving issues promptly and courteously
  • Handle guest complaints with empathy and professionalism, escalating to management when necessary
  • Maintain an up-to-date knowledge of all hotel promotions, events, and s...