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Guest Relations Host - Family Experience

Hospitality Full Benefits Career Growth
Company

Shangri-La

Location

Hong Kong, Hong Kong

Posted

June 14, 2026

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About This Opportunity

About Us


Find Your Shangri-La in Shangri-La.


Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.


Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.


Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role


As a Guest Relationship Host - Family Experience, you will be providing personalized service to guests and ensure a smooth daily operation of the Family Lounge.

Key Responsibilities

  • Ensure smooth daily operations and deliver exceptional guest experiences.

  • Provide personalized service to VIP guests throughout their stay.

  • Handle check-ins/o...