Elevate guest satisfaction at Four Seasons Resort and Residences Whistler as a Guest Experience Supervisor, ensuring luxury hospitality standards are met. Lead seamless guest interactions from arrival to departure.
In this full-time role, you will anticipate guest needs, coordinate across departments, and uphold impeccable service quality. Your previous front office experience in luxury settings will be key as you communicate preferences and personalize each guest's experience using the Golden system. Collaboration with teams is essential to deliver memorable stays.
Key Responsibilities:
• Ensure timely communication of guest preferences across departments
• Greet guests with warmth and genuine hospitality
• Personalize stays using Golden for maximum guest satisfaction
• Follow up with guests during their stay for feedback
• Handle interactions with professionalism and resolve complaints
Requirements:
• Previous experience in luxury hotel front office
• Ex...