As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:

Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.

Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.

Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.

Ensure all equipment of the department is kept clean and in good working condition.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

**Qualifications**

To execute the position of GEM, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
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