As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
You’ll report to the Guest Experience Supervisor.
**Your day-to-day**
+ Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. + Accommodating general and unique requests. + Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. + Provide information on hotel services and facilities. + Answer phones in a prompt and courteous manner. + Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. + Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. + Bachelor’s degree in hospitality or related field. + 2+ ...