Transform guest interaction at CMH Heli-Skiing & Summer Adventures in Banff as a Guest Experience Advisor. Deliver exceptional service and build lasting relationships with every guest.
This full-time position involves managing guest relationships from initial contact through follow-ups, ensuring each interaction reflects CMH's commitment to excellence. You will deliver anticipatory service, assist guests with their bookings, and track their preferences for tailored experiences in the mountains.
Key Responsibilities:
• Develop meaningful connections with returning guests
• Provide effective support during guest travels
• Navigate booking and service upgrades
• Monitor and assist with guest itineraries
• Implement post-experience strategies to boost retention
Requirements:
• Post-secondary education in a relevant field
• Minimum 2 years in sales or guest experience roles
• 3+ years in luxury hospitality or adventure sectors
• Excellent communication an...