Shape the future of group benefits as a Supervisor leading operational excellence. Drive team success and client satisfaction within a hybrid framework of work.
You will take charge of the daily operations of a dedicated team overseeing collective benefits. Your role involves coaching, resource management, and ensuring that service levels are met and exceeded. Additionally, you'll identify client needs and create actionable strategies for improvement.
Key Responsibilities:
• Manage team operations for group benefits support
• Serve as a contact for escalated client requests
• Identify client issues and create improvement plans
• Oversee processes and quality control across teams
• Engage in continuous improvement efforts
Requirements:
• Proficiency in Office 365 applications
• Bilingual French and English required
• Strong leadership qualities with integrity
• Experienced in service level agreements
• Knowledge of collective benefits is advantageo...