Position Description

We are looking for a hands‑on Google Dialogflow Developer with strong experience in building and optimizing conversational IVR solutions, particularly for voice and telephony use cases. This role is hybrid and requires you to be at our downtown Toronto and/or client office a minimum of 3 days per week, subject to change at any time.

Responsibilities

• Design, develop, and maintain conversational IVR solutions using Dialogflow CX.
• Configure and implement DTMF input handling within Dialogflow CX.
• Design and optimize IVR call flows to enhance caller experience.
• Build and manage call flow logic, menus, branching, and state management.
• Work with telephony systems and understand call events, DTMF tones, and call transfers.
• Debug and troubleshoot IVR issues using logs, traces, and conversation history.
• Collaborate closely with cross‑functional teams including product, enginee...