Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Optical / Routing & Switching / NMS Support Engineer - Global Technical Support
Location: Mexico City
On-Call: every 4-5 weeks
You will provide system level pre & post-sales support for CIENA’s Customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA optical products. An understanding of fiber optic transport and/or switching protocols is _essential_. Experience with Element Management or Network Management systems, with Linux and database systems. An understanding of data communications protocols including Ethernet and IP networks.
Specifi...