Department: Global Technical Support (GTS) - Operations Company: Bentley Systems
**Position Summary**
Bentley Systems is seeking a dedicated and strategic Global Technical Support Manager to lead a team of highly skilled Technical Support Engineers (TSEs). In this role, you will be responsible for overseeing day-to-day support operations, ensuring exceptional service delivery for our enterprise infrastructure engineering software.
You will play a pivotal role in optimizing operational efficiency, managing case backlogs, and driving resource allocation across different regions. A key focus of this position will be nurturing your team's development by guiding them through Bentley’s GTS career progression model, ensuring high-quality case handling to prevent escalations, and supporting your engineers when critical situations do arise.