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Global Service Desk Agent

Hospitality Full Benefits Career Growth
Company

Object Technology Solutions Inc

Location

Alajuela, Costa Rica

Posted

June 14, 2026

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About This Opportunity

  • Identify hardware and software needs of each user’s computers and take measures to meet those needs.
  • Aid in customizing and adapting existing programs on a computer system to meet the needs of the users.
  • Troubleshoot problems with hardware and software on tier 1.
  • Provide users with network access according to instructions provided by management.
  • Reinforce SLAs to manage end-user expectations.
  • Handle computer security breaches by following standardized procedures.
  • Monitor the Service Desk queue and keep it aligned with the SLA.
  • Assist customers and users with their hardware issues over the telephone, face to face and through emails and tickets.
  • Train users to handle information technology equipment by providing precise instructions
  • Provide training to users in the event of a new technology module.
  • Provide new users with orientation of existing technology ...