Drive impactful innovations in Customer 360 Insights as part of the Global Prospect to Cash Innovation team. Utilize analytics to enhance seller engagement and customer retention.
In this influential role, you'll work with Sales Leadership and Customer Success teams to optimize the customer lifecycle from initial contact to renewal. Your experience in Sales Strategy and Customer Success Operations will allow you to develop actionable insights that enhance engagement and maximize value. Expect to analyze trends and define KPIs to inform strategic initiatives.
Key Responsibilities:
• Analyze customer lifecycle trends to identify opportunities
• Develop quick win recommendations based on data insights
• Partner with teams to deliver scalable customer solutions
• Evaluate seller interaction patterns for improved outcomes
• Drive alignment between pre- and post-sales processes
Requirements:
• 6+ years of experience in relevant operations roles
• Strong understa...