**About Company**
The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. It specializes in B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers.
**Job Role**
As our Global Head of Technical Support, you will be responsible for leading and driving our global technical support team to deliver exceptional customer experiences. You will oversee all aspects of technical support, from ticket management and incident resolution to process improvement and team development. Additionally, you will play a crucial role in the construction and delivery of our level 1 self serve support.
**Key Responsibilities**:
**Strategic Leadership**: Develop and execute a global support strategy aligned with business objectives.
**Global Technical Support Delivery**: Establish and maintain a con...