Enhance customer experiences globally as a Customer Relations Specialist at BRP. Engage with diverse customers across Americas, EMEA, and Asia Pacific to resolve issues creatively and effectively.
This role in Sherbrooke, Quebec, focuses on resolving complex customer challenges through strong negotiation and communication skills. Build relationships with the dealer network and internal teams while ensuring that both business and customer needs are met effectively. You will work closely with other departments to optimize solutions and maintain high customer satisfaction.
Key Responsibilities: • Resolve customer issues across the global network • Propose creative solutions through discussions and written communication • Identify customer dissatisfaction and elevate issues for process improvement • Collaborate with departments to optimize issue resolution • Strike a balance between business and customer needs