Acts as a first point of contact for regular, on-going top tier1 at AMS level customers, on daily operational matters.
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post sales programs) at AMS Market.
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
Education and Experience Required
First level university degree or equivalent experience.
Typically 2-4 years of related experience (e.g., supply chain, customer service, procure...