Miratech is seeking a Business Analyst with a strong background in Contact Center operations to join the Contact Center Transformation Program. The successful candidate will be responsible for defining product vision and roadmap while coordinating new features across operations. Required experience includes 3+ years as a Business Analyst, strong communication skills, and hands-on experience with Genesys Cloud and Dynamics 365. Miratech offers competitive pay, remote work flexibility, and a culture promoting growth and sustainable practices.
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