Drive exceptional client support as a General Support Client Specialist! Use your bilingual English and French communication skills in a hybrid work environment to elevate customer satisfaction and operational efficiency.
In this pivotal position, you will guide contractors through the SafeContractor platform and assist them in completing qualification files. Your role involves ensuring data compliance while delivering personalized assistance via phone and email. Leverage your communication abilities and customer-focused mindset to enhance team performance and client relationships.
Key Responsibilities: • Assist contractors in using SafeContractor software • Conduct thorough follow-up on qualification dossiers • Provide clear guidance on compliance processes • Handle incoming inquiries about software functionalities • Nurture contractor relationships by assessing their needs