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General L1 support

Hospitality Full Benefits Career Growth
Company

NTT DATA

Location

región centro jalisco, Mexico

Posted

June 05, 2026

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About This Opportunity

Patient Portal and Technical Support Service Desk Associate

Job Responsibilities
  • Respond to incoming Patient Portal and Technical Support Service Desk calls, addressing workflow issues, application errors, access and functionality.
  • Provide first‑level support and resolve most contacts at initial interaction.
  • Deliver professional, high‑quality customer service using scripts, workflows and corporate policies.
  • Act as the first point of contact for patients and users requiring login and technical assistance.
  • Escalate complex technical and application issues to appropriate teams when necessary.
  • Identify and suggest improvements to the patient experience and deliver exceptional customer service.
  • Maintain a quiet, private workspace with high‑speed wired internet and remain in the phone queue for an 8‑to‑10‑hour period with scheduled breaks.
  • Read text on computer screens for the duration of the shift and keep ...