Job Summary

The individual manages COD Overages & Shortages collected by the drivers and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely. Each team member must be available to cross‑train in other COD tasks and be prepared to help where needed to ensure that customers continue to receive superior COD service.

Responsibilities

• Matching debits and credits daily.
• Follow up with internal and external customers as needed.
• Contact centers daily by email and by phone when needed to resolve open items.
• Work with centers to resolve irregular payments.
• Decision making by prioritizing workload to ensure issues are addressed on a timely basis.

Qualifications

• Technologist or Professional in Administrative Careers.
• 6 months of exp...