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GB Quality Analyst

Hospitality Full Benefits Career Growth
Company

Manulife

Location

Toronto, Canada

Posted

June 08, 2026

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About This Opportunity

Position Responsibilities:

  • Evaluate processed transactions within a defined sample size and turnaround time, ensuring compliance with both existing and newly introduced process and product guidelines.
  • Thoroughly review and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings.
  • Partner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues.

  • Identify opportunities for process enhancement and actively support the development and implementation of improvement initiatives.

  • Provide clear feedback and direction to teams regarding proper processing guidelines, highlighting associated risks including tax, legal, and compliance considerations.

  • Maintain and update quality-related documentation to reflect current standards and procedures.
  • Ensure all...