Position Overview

Under the supervision of the Data and Analytics Officer, P2, the incumbent will lead the evolution and stability of the fundraising CRM (Salesforce), serving as the strategic bridge between business needs and technical solutions within Salesforce and related products (Sales & Marketing Cloud, Partner Community), middleware platforms, and connected systems including telemarketing applications, acquisition applications, payment gateways, payment service providers, financial institutions, SMS tools, WhatsApp, and others.

Key Responsibilities

• Drive operational efficiency by maximizing CRM value through workflow automation, reducing manual processes, and strengthening data quality.
• Ensure business continuity by coordinating internal teams, vendors, and middleware partners to maintain a stable, reliable, zero‑downtime fundraising platform.
• Upgrade security and PCI compliance by enforcing data‑security standards, co...