Provide exceptional customer service to patients both in person and over the phone. Respond to customer inquiries in an efficient and friendly manner. Refer all clinical inquiries to the pharmacists.
Perform inventory management functions such as ordering pharmacy inventory, maintaining appropriate stock levels, and identifying expired products for disposal, destruction, or return to manufacturer. Report all discrepancies to the Pharmacy Manager, including unauthorized removal of merchandise. Ensure organization and cleanliness of workstations, inventory shelves, and storage areas.
Enter and manage patient profiles, maintaining current and accurate details. Process and submit insurance claims, and other pharmacy services to the insurer and resolve payment or coverage issues with payers, includin...