Elevate guest experiences as the Housekeeping Manager at Fairmont Chateau Laurier in Ottawa. This role requires strong leadership and a commitment to service excellence.
You will oversee the Housekeeping and Colleague Uniform Departments while ensuring the highest levels of guest satisfaction at the iconic Fairmont Chateau Laurier. Your hands-on leadership style will motivate staff, emphasizing training and development to meet productivity standards. This position requires a proactive approach to maintaining hotel standards and enhancing colleague engagement.
Key Responsibilities:
• Ensure compliance with Fairmont’s service and cleanliness standards
• Conduct inspections and improve guest satisfaction
• Provide training and feedback to housekeeping staff
• Address and resolve guest concerns effectively
• Facilitate inter-departmental communication for service enhancement
Requirements:
• Proven leadership experience in hospitality management
• At least two ...