Elevate guest experiences as a Full-Time Front Desk Operations Manager. Lead front desk staff, coordinate check-ins, and ensure compliance with hotel standards in a supportive environment.
This position requires a blend of management and direct front desk engagement. You will supervise daily operations, manage reservations, and handle guest complaints. Training and mentoring staff to achieve service excellence is core to the role while maintaining organized documentation.
Key Responsibilities:
• Supervise daily front desk operations
• Greet guests and coordinate seamless check-ins
• Manage room reservations and payment processing
• Train and support new front desk team members
• Resolve guest complaints efficiently
Requirements:
• Prior front desk/hospitality experience essential
• Supervisory experience is a plus
• Full-time availability including weekends and holidays
• Excellent communication and leadership skills
• Familiarity with computer sy...