Elevate customer satisfaction as a Customer Support Representative with Brandt Group of Companies in Regina. Tackle product issues in the agricultural sector while providing guidance and support.
This full-time role demands your expertise in troubleshooting and resolving product concerns for our dealership network. Ensure customers have the necessary knowledge to operate equipment effectively, enhancing their overall experience and satisfaction.
Key Responsibilities:
• Identify equipment failures using diagnostic resources
• Advise dealership staff on mechanical troubleshooting
• Serve as the main contact between dealerships and internal teams
• Keep detailed documentation of all issues and follow-ups
• Report trends to facilitate product improvements
Requirements:
• Background in customer support or technical fields
• In-depth knowledge of agricultural and heavy machinery
• Strong communication skills with a focus on customer needs
• Capable of mana...