Pursue a rewarding career as a full-time Customer Experience Representative, enhancing customer satisfaction and providing support at Essilor Group, Monday to Friday.
In this role, you will engage with customers to answer inquiries about products, provide technical assistance, and alert them to order changes or delays. The position requires you to use analytical skills to resolve issues while working alongside the sales team, ensuring a positive experience for all clients.
Key Responsibilities:
• Answer customer questions regarding products and provide support
• Inform customers of order changes and suggest solutions
• Advise customers on alternative Essilor Group products
• Follow up on service changes that affect customer satisfaction
• Manage customer files and monitor late orders
Requirements:
• High school diploma required
• 3 to 5 years of relevant experience
• Strong analytical and problem-solving skills
• Knowledge of Microsoft Office and Gma...