As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Reports to the Front Office Supervisor.
**Your day-to-day**
+ Be the warm welcome that kicks off a memorable guest experience! + Support the Front Office Supervisors in all required tasks. + Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. + Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. + Handle cash and credit transactions. + Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. + Stay one step ahead of guests’ needs – record and act on their preferences, an...